Service Ticket Process

Dedicated IT service professionals working to keep you working

Our service to you

As a small team of dedicated IT professionals, we work to prioritise all support tickets to get you back up and running as soon as possible.

The process outlined below ensures your request is handled as quickly and efficiently as possible. Should your request require immediate action please lodge your request as per the process below then call our office with the details of your ticket to escalate your request.

Our service ticket process

• Identify Your Issue
• Ticket Creation
• Ticket Assignment
• Ticket Action
• Ticket Closure

Identify your issue

It is important to include as much information in your request. What happened or is happening, the details of any error messages and, where possible, images of the error message.

We usually respond to your ticket within 24hrs. If your request is urgent, Please Call us on [02 4488 4800](tel: 02 4488 4800)

Submit a ticket

To ensure your request is managed quickly and easily please use the buttons below and submit a request now.

[IT Support](mailto: helpdesk@showelltech.com.au) [Web Support](mailto: web@showelltech.com.au) [Computer repairs](mailto: repairs@showelltech.com.au)

IT Support

• IT Help Desk
• Continuity & Disaster Recovery
• Cyber Security
• Microsoft 365 & Google Workspace
• System Monitoring
• Hardware Procurement
• IT Networking
• Phone Systems & Internet

Web solutions

• Digital Marketing & UX
• eCommerce
• Website Design & Development
• Web Hosting
• Web Portfolio
• Domain Management
• Search Engine Optimisation

Computer Repairs

• Data Backup and Recovery
• Virus Removal & Security
• Laptop Screen Repairs
• New Computers
• General Computer Repairs
• Repair Pricing

Company

• About Us
• The Technology Newsroom
• FAQs
• Pricing Guide
• Contact Us
• Get Remote Support

Call us on [02 4488 4800](tel: 02 4488 4800)