Computer Repair Price Guide
| Repair Services | |
|---|---|
| Initial Diagnostic Fee | |
| Diagnostic Fee(deducted from total repair cost) | $50 |
| Standard Services | |
| Basic Software Troubleshooting | $170 |
| Operating System Reinstall(no data backup) | $170 |
| General Hardware Repair(RAM or SSD upgrades) | $170 |
| Specialised Services | |
| Laptop Screen Replacement | Starting at $170(price varies based on model) |
| Basic Data Recovery(including OS installation) | Starting at $200 |
| Virus and Malware Removal | $200 |
| Insurance Assessments and Reports | $170 |
| Custom Build Assembly | Quoted before commencement |
| Other Complex Repairs | Quoted based on scope and complexity |
Please note:
• Prices are including GST and subject to change without notice.
• All diagnostic fees must be paid upfront.
• Any additional costs for parts will be confirmed with the customer before beginning the repair.
IT Support Rate Guide
| Support and Consultation Rates | |
|---|---|
| In-Office Consultation Rates | |
| Short Consultation(up to 15min) | $85 |
| Standard Consultation(15-45min) | $120 |
| Extended Consultation(1hr) | $170 |
| Onsite IT Support Rates(travel time included) | |
| Onsite IT Support Call-Out(hourly rate) | $155 |
| Remote IT Support Rates | |
| Remote IT Support Session(up to 15min) | $90 |
| Remote IT Support Session(hourly rate) | $155 |
Please note:
• All prices are including GST and subject to change without notice.
• Phone Support Charges: Phone advice may incur a consultation fee based on the time and assistance provided. Charges will be confirmed at the start of the call.
• Travel Fees for Onsite Support: Travel fees apply for onsite visits and will be quoted and confirmed before the appointment.
• Minimum Billing Time: Onsite and remote support services are billed with a minimum charge that is listed above. Additional time is billed in 15-minute increments.
• After-Hours Rates: Consultations and IT support provided outside of regular business hours are billed at an after-hours rate. Please contact us to confirm rates for evening, weekend, or holiday support.
• Technical Limitations: Some issues may require an onsite visit for full resolution. If a remote session cannot address the issue, onsite support may be recommended and charged accordingly.